MAKE EVERYDAY WORK LIFE SIMPLER

Findyour business information with
zero effort

Expert Digital Assistants unify your business knowledge with your people’s know how into a network of accessible knowledge for all. Create better experiences to engage and retain your staff and customers.

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IN PARTNERSHIP

Knowledge + Process + Automation = New Levels of Productivity

Scope, plan and deploy Expert Digital Assistants to drive up Employee Experience

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ServiceNOW
Microsoft 365
ZenDesk
Freshdesk
Topdesk
People HR
Twilio
AHA
Jira
Confluence
Notion
Matrix42

Find out more

Your staff are not getting answers

Let’s improve the way we find information at work

This is a time and cost consuming labyrinth

Ask the experts without them even knowing about it

Reduce frustration. Increase productivity

Expert digital assistants quickly provide users with the information users are looking for.

Free your experts to concentrate on high-value tasks

Get business know how out of your experts heads and into digital assistants so all staff can access the information they need.

Create better experiences

Handle complexity for faster resolution and better user experience. Engage and retain your staff and customers.

Reduce frustration.
Increase productivity

Expert digital assistants quickly provide users with the information users are looking for.

Free your experts to concentrate on high-value tasks

Get business know how out of your experts heads and into digital assistants so all staff can access the information they need.

Create better experiences

Handle complexity for faster resolution and better user experience. Engage and retain your staff and customers.

Your business knowledge and your peoples know-how. Together.

Delegate tasks to Digital Assistants

From reporting and resolving problems to completing tasks and processes. Digital Assistants do the mundane tasks that get in the way of everyday work life.

A Knowledge Network unique to your business

Reduce the demand on human resource by consolidating your business knowledge and know how onto an easy-to-use platform.

Retain knowledge to drive fast time to value

By sharing what they know your subject matter experts knowledge is forever withheld in the company, even when they leave.

Humanise the automation experience

If a Digital Assistant doesn’t have an answer it will ask a human expert who does. With this information the Digital Assistant has learnt for next time.

How it works

LEARN

Leverage what already exists from structured and unstructured knowledge

EXECUTE

Making conversations flow to humanise the experience

ENGAGE

Instant access to information to enable business value

IMPROVE

Enabling continuous improvement

LEARN

Existing business knowledge is embedded from the likes of systems of records and data stores.

Knowledge is crowdsourced as Subject Matter Experts begin to share experience and know how.

EXECUTE

Making conversations flow

Workflows are set up to initiate positive experiences between the user and Digital Assistant

Data is understood and categorised for use

Humanising the experience

Natural Language processing interprets conversations, Q&As and search

Integrated Large Language Models orchestrate conversations

Speech recognition
Text Analysis
Translations

ENGAGE

Employees, customers and digital services interact with Expert Digital Assistants

A library of pre-defined knowledge accelerates adoption

Digital Assistants can be integrated into collaboration tools for ease of use

IMPROVE

Developers and process owners ensure workflows are accurate and work as intended through a feedback loop

When answers are not available Digital Assistants leverage Subject Matter Experts to build knowledge

Knowledge Responders and Knowledge Creators act as influencers to build a network of knowledge unique to the business

LEARN

Leverage what already exists from structured and unstructured knowledge

EXECUTE

Making conversations flow to humanise the experience

ENGAGE

Instant access to information to enable business value

IMPROVE

Enabling continuous improvement

LEARN

Existing business knowledge is embedded from the likes of systems of records and data stores.

Knowledge is crowdsourced as Subject Matter Experts begin to share experience and know how.

EXECUTE

Making conversations flow

Workflows are set up to initiate positive experiences between the user and Digital Assistant

Data is understood and categorised for use

Humanising the experience

Natural Language processing interprets conversations, Q&As and search

Integrated Large Language Models orchestrate conversations

Speech recognition
Text Analysis
Translations

ENGAGE

Employees, customers and digital services interact with Expert Digital Assistants

A library of pre-defined knowledge accelerates adoption

Digital Assistants can be integrated into collaboration tools for ease of use

IMPROVE

Developers and process owners ensure workflows are accurate and work as intended through a feedback loop

When answers are not available Digital Assistants leverage Subject Matter Experts to build knowledge

Knowledge Responders and Knowledge Creators act as influencers to build a network of knowledge unique to the business

Did you miss out?

Harness the power of the Knowledge Network

See why it’s time to take a new approach to Knowledge Management and help solve employee productivity and self-help challenges.

Watch the Session

A knowledge sharing culture

Digital Assistants can prompt the user with follow-up actions. This massively reduces the process of mundane tasks for staff as documents/ reports can be automatically created. Here are just a few potential use cases for your business.

Increased knowledge and know how for everyone

EXPERT Q&A

Get answers to your users without burdening human resource

CURATE KNOWLEDGE

Verbalise your experts know-how

ASK THE CROWD

Crowdsource to collaborate with colleagues across the business

Intelligent automation to generate content

REQUEST

Users initiate an interaction with a Q&A

GENERATE

An answer is given and the user is prompted with follow up actions

PUBLISH

Content is generated and can be shared with others

Increase resilience of service

INCIDENTS

Report incidents and utilise knowledge for instant fixes

DIAGNOSE

Orchestrate knowledge and know how to provide continually improving content

REQUEST

Submit requests, communicate with approvers and provide status updates

Understand users interactions and avoid bias

INTERVIEW

Target audience understood through an interactive Q&A

CREATE

Combine knowledge with answers to create new findings

PUBLISH

Publish the results as new knowledge articles

Increased knowledge and know how for everyone

EXPERT Q&A

Get answers to your users without burdening human resource

CURATE KNOWLEDGE

Verbalise your experts know-how

ASK THE CROWD

Crowdsource to collaborate with colleagues across the business

Intelligent automation to generate content

REQUEST

Users initiate an interaction with a Q&A

GENERATE

An answer is given and the user is prompted with follow up actions

PUBLISH

Content is generated and can be shared with others

Increase resilience of service

INCIDENTS

Report incidents and utilise knowledge for instant fixes

DIAGNOSE

Orchestrate knowledge and know how to provide continually improving content

REQUEST

Submit requests, communicate with approvers and provide status updates

Understand users interactions and avoid bias

INTERVIEW

Target audience understood through an interactive Q&A

CREATE

Combine knowledge with answers to create new findings

PUBLISH

Publish the results as new knowledge articles

Biomni is built on trust

We have over 20 years experience within the digital self-service market. We have built success across a range of industries with customers all over the world.