Read the Tenjin feature in The Times
Chatbots fail to meet business needs. Virtual assistants will power future workforce.
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Unlock the power of knowledge within your business
Information is the life blood of business. It should be easy to access and kept up-to-date, so staff can do their jobs efficiently and productively.
There has been a rise of the business consumer within the workplace, who expect exactly that but existing solutions on the market fail to meet their needs. This is why we have designed a better way.
Welcome Tenjin.
Wouldn’t it be great if communicating in the workplace was more like our personal lives?
Imagine you could search for business information as you do on Google, access business services as we buy products on Amazon and even chat to one another as we do on WhatsApp! Tenjin makes this a reality.
See for yourself…
Gartner research shows…
Business Consumers tend to make consumer-like choices when navigating the enterprise computing environment, including a willingness for self-service.
Gartner Research: “Design IT Self-service for the Business Consumer”, Chris Matchett, March 2019
We have a long history of developing relationship-led technology and have operated as an independent software vendor for over 20 years!
We are perfectly placed to address the challenges emerging business consumers experience today.
Just a few of our happy customers…
See the Benefits
Tenjin improves the flow of information within your business by bringing together knowledge, automation and intelligence into a single easy-to-use platform. Let us help you increase productivity and reduce IT service costs today.
The Tenjin experience
Tenjin centralises
Tenjin centralises all business information into a single source where all questions can be answered.
Tenjin liberates
Tenjin liberates employees and customers by pulling knowledge into a single, conversational platform, where information is served up instantly.
Tenjin integrates
Tenjin integrates your existing chat and collaboration tools (e.g. website and Microsoft Teams) to create a seamless user experience. Collaboration platforms, automation, ITSM – Tenjin will help you maximise on existing business investments.
Gartner research shows…
The average cost
to IT help desks is$15perinteraction
…many of which are avoidable!
*3 Simple Ways IT Service Desks Should Handle Incidents and Requests, 05/08/19, Chris Matchett (Sr. Dir. Analyst)
We’ve helped our customers eliminate this cost completely whilst drastically increasing employee experience and productivity.
Knowledge is the heart of your business but accessing it isn’t always easy! Forrester research* shows that different departments set up their own best practice leading to automation sprawl. Employees are forced to island-hop disparate sources in the hope of finding what they need.
*Architect Your Automation Strike Teams To Accelerate Transformation”, October 2019
Intelligent Self-Service
Many businesses turn to mega-vendors for chatbot tools that upskill internal resources. These vendors will have you believe that this is a one-time task. The reality is that chatbot performance will rapidly degrade over time unless ongoing, resource heavy operations are in place. Intelligently automate your business interactions with Tenjin.
Create Virtual Assistants
in a couple of clicks
The Tenjin approach is different. Our targeted Virtual Assistants can be deployed within minutes and without the need for expensive infrastructure re-investment. Built with multi-tenancy in mind, Tenjin lets you tackle bottlenecks head-on to reap the rewards of free-flowing information and automated task delivery.
1 simple change. 1,000s of positive outcomes.
Empower your employees and improve productivity
Quickly align Virtual Assistants with business demand
Improve the flow of information
Tenjin is an easy-to-use, cost-effective HR win
Improve your employee engagement and productivity today
Try Tenjin for free
Test Tenjin out in one of your departments before rolling it across the business. We advise ways to implement Tenjin to help you instantly see the results.
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Understand Tenjin
An in-depth overview of all Tenjin has to offer. See how to harnesses the power of your business knowledge to empower employees.
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Financial Services
We have many years experience in this sector and know that Tenjin is the go-to solution to help reduce information overload.
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Partner with us
Are you an MSP? Partner with us and we’ll help you implement consumer-like self-service for your customers.
Let's talk[1] Source Gartner: “Improve Customer Self-Service and Self-Solve With Knowledge-Centered Service” Nov 2020, by Darin Stewart (VP analyst)
[2] Source Gartner: “How to scale remote-worker services and support through ITSM” June 2020, by Steve White (Analyst)
[3] Source Gartner: “Identify High-Value Employee UX Improvement Opportunities” January 2021
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