A functional yet flexible solution to help deliver IT as-a-Service
Enabling Enterprise and Service Providers to drive tailored IT self-service experiences that improve service levels and employee productivity.
Providing your business and additional ‘services-wrapping’ that will help you deliver IT as-a-service.
FRONT OFFICE IS TRUSTED BY
An overview of features
User profiles, access controls, communication security and multi-tenant operations ensure security and control over your Front Office Portal.
Catalogues, Suppliers & Bundles
Capture business requirements through highly configurable forms that can invoke workflows and integrations with other systems.
An extensive range of rule-based options that be mapped to virtually any internal approval process, ensuring that business process and compliance are adhered to.
Leverage Front Office's workflow engine to automated service request fulfilment or handoff to your chosen automation platform or specific process.
Internal Request Fulfilment
Requests can be fulfilled from within Front Office by defining a workflow, with many different types of activities possible.
Integrate your existing and chosen systems and platforms to automate processes and improve service delivery.
This powerful report generation tool supports wide ranging report requirements, in several output formats.
Service Level Agreement
Allows the measurement of specified time based metrics in the lifetime of a request, typically run as part of the Fulfilment Workflow.
A single pane of glass for
end-users to self-help & self-serve
Front Office is your IT end-users portal to ensure that they can remain productive as possible.
They can browse the service catalogue to understand which services are available to them and create, modify and track service requests.
Should an issue arise, end-users can view self-help information and view, create and stay updated on ServiceDesk incidents via integration with any ITSM platform.
Service Provider specific features
Front Office has a number of features that assist working within an international arena; currency and exchange rates, languages and time zones.
Allows publishing of services and requests tailored to individual clients, with no impact on other clients using the same system. Each client is protected from other clients’ data.
3 ways to access Front Office:
Allows you to build out a service catalog and basic forms, but no transactional functionality is supported.
Provides a fully functional Service Catalog with requests that support approval and fulfilment. (This license model is used for a single organisation).
Used by Service Providers around the world to support their customers and adds multi-tenancy.
Need more detail?
Read our Front Office guide
Our Front Office guide explains the full functionality, features and suggestions. This can help you get the most out of Front Office to help you deliver your IT services.