Front Office - Biomni

A functional yet flexible solution to help deliver IT as-a-Service

Enabling Enterprise and Service Providers to drive tailored IT self-service experiences that improve service levels and employee productivity.

Providing your business and additional ‘services-wrapping’ that will help you deliver IT as-a-service.

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Front Office is trusted by

An overview of features

Service Requests

User profiles, access controls, communication security and multi-tenant operations ensure security and control over your Front Office Portal.

Catalogues, Suppliers & Bundles

Capture business requirements through highly configurable forms that can invoke workflows and integrations with other systems.

Approval

An extensive range of rule-based options that be mapped to virtually any internal approval process, ensuring that business process and compliance are adhered to.

Workflow

Leverage Front Office’s workflow engine to automated service request fulfilment or handoff to your chosen automation platform or specific process.

Internal Request Fulfilment

Requests can be fulfilled from within Front Office by defining a workflow, with many different types of activities possible.

Service Requests

User profiles, access controls, communication security and multi-tenant operations ensure security and control over your Front Office Portal.

Catalogues, Suppliers & Bundles

Capture business requirements through highly configurable forms that can invoke workflows and integrations with other systems.

Approval

An extensive range of rule-based options that be mapped to virtually any internal approval process, ensuring that business process and compliance are adhered to.

Workflow

Leverage Front Office’s workflow engine to automated service request fulfilment or handoff to your chosen automation platform or specific process.

Internal Request Fulfilment

Requests can be fulfilled from within Front Office by defining a workflow, with many different types of activities possible.

Integration

Integrate your existing and chosen systems and platforms to automate processes and improve service delivery.

Reporting

This powerful report generation tool supports wide ranging report requirements, in several output formats.

Service Level Agreement

Allows the measurement of specified time based metrics in the lifetime of a request, typically run as part of the Fulfilment Workflow.

A single pane of glass for end-users to self-help & self-serve

Front Office is your IT end-users portal to ensure that they can remain productive as possible.

They can browse the service catalogue to understand which services are available to them and create, modify and track service requests.

Should an issue arise, end-users can view self-help information and view, create and stay updated on ServiceDesk incidents via integration with any ITSM platform.

Service Provider specific features

Internationalisation

Front Office has a number of features that assist working within an international arena; currency and exchange rates, languages and time zones.

Multi-tenancy

Allows publishing of services and requests tailored to individual clients, with no impact on other clients using the same system. Each client is protected from other clients’ data.

Chat with one of our technical assistants to see how Front Office can benefit your business

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3 ways to access Front Office:

Unlicensed

Allows you to build out a service catalog and basic forms, but no transactional functionality is supported.

Service Provider

Used by Service Providers around the world to support their customers and adds multi-tenancy.

We can help you find the right fit for your business needs

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Explore our ‘How to’ videos

See how Front Office works with our quick walkthrough videos. We are here to help you get the most out of Front Office.

Biomni is built on trust

We have over 20 years experience within the digital self-service market. We have built success across a range of industries with customers all over the world.