1. CUSTOMER SUPPORT
1.1 Email and Community Support.
We accept email and community support questions 24 hours per day x 7 days per week. Email tickets can be submitted using firstname.lastname@example.org. Questions and answers can be asked/found on our community site https://community.biomni.com or a support ticket can be raised by pressing the ‘Submit a Request’ button on the header panel.
We may limit or deny your access to support if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or abuse of Tenjin representatives.
1.2 Support Limitations.
Issues resulting from your use of API’s or your modifications to code in the Subscription Service may be outside the scope of support. We will only provide support for integrations which are listed in-app as being supported by Tenjin.
1.3 Planned outages
System outages will take place. These outages will take a minimum of 20 minutes during the working day. Reminder emails will be sent out to our subscription customers with notice of date and timings.