Gartner Review from Gartner Peer Insights
“ServiceNow is a highly configurable cloud solution, however this is also its main weakness. While you can make this product do whatever you want, the number of different ways to achieve these results mean you need considerable in-house skills to maintain this solution”.
Leverage your existing investments
ServiceNow caters for a multitude of ITSM disciplines, taking a ‘one size fits all’ approach. They are designed from an IT perspective with self-serving intensions – they want to solve IT problems, not the problems of the end user. Couple this with the on-demand, remote working, that we experience today and it’s clear there is a need for a different approach.
Download Tenjin scope app and Tenjin integrates into your existing ServiceNow setup
Plug & Play with absolutely no affect to how admins or agents use ServiceNow today
Integrate existing ServiceNow record producers, workflows, customisations and requests
Ease of use via integrated user experience e.g. Microsoft Teams and simple webchat
Centralise the ServiceNow knowledge base with other knowledge sources
Avoid additional ServiceNow licensing costs, increase customer satisfaction & reduced ticket volume
The rise of the Business Consumer
We have over 20 years of successful employee focused IT self-service experience. We’ve designed Tenjin to serve a new breed of employee within the enterprise; the Business Consumer.
Working remotely is no longer a compromise. Workers need the same access to information and services to maintain productivity levels. Enabling you with an employee-focused virtual assistant experience, without resource overheads and cost; Tenjin offers a bridge between ServiceNow, your employees and customers.
We can bring that same level of simplicity to enterprise for business information, self-help and self-service. Fill in the form below to start your journey to a better workplace.
Engage your customers and increase productivity today!
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