Featured Tenjin Integrations
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ServiceNow
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Microsoft 365
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ZenDesk
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Freshdesk
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Topdesk
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People HR
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Twilio
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AHA
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Jira
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Confluence
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Notion
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Matrix42
Your staff are not getting answers
Let’s improve the way we find information at work
47%
of all workers struggle to find the data/ information they need to effectively perform their jobs*.
This is a time and cost consuming labyrinth
Ask the experts without them even knowing about it
Reduce frustration. Increase productivity
Expert digital assistants quickly provide users with the information users are looking for.
Free your experts to concentrate on high-value tasks
Get business know how out of your experts heads and into digital assistants so all staff can access the information they need.
Create better experiences
Handle complexity for faster resolution and better user experience. Engage and retain your staff and customers.
Reduce frustration.
Increase productivity
Expert digital assistants quickly provide users with the information users are looking for.
Free your experts to concentrate on high-value tasks
Get business know how out of your experts heads and into digital assistants so all staff can access the information they need.
Create better experiences
Handle complexity for faster resolution and better user experience. Engage and retain your staff and customers.
Your business knowledge and your peoples know-how. Together.
Your business knowledge and your peoples know-how. Together.
Delegate tasks to Digital Assistants
From reporting and resolving problems to completing tasks and processes. Digital Assistants do the mundane tasks that get in the way of everyday work life.
A Knowledge Network unique to your business
Reduce the demand on human resource by consolidating your business knowledge and know how onto an easy-to-use platform.
Retain knowledge to drive fast time to value
By sharing what they know your subject matter experts knowledge is forever withheld in the company, even when they leave.
Humanise the automation experience
If a Digital Assistant doesn’t have an answer it will ask a human expert who does. With this information the Digital Assistant has learnt for next time.
How it works
Learn
Leverage what already exists from structured and unstructured knowledge
Execute
Making conversations flow to humanise the experience
Engage
Instant access to information to enable business value
Improve
Enabling continuous improvement
Learn
Existing business knowledge is embedded from the likes of systems of records and data stores.
Knowledge is crowdsourced as Subject Matter Experts begin to share experience and know how.
Execute
Making conversations flow
Workflows are set up to initiate positive experiences between the user and Digital Assistant
Data is understood and categorised for use
Humanising the experience
Natural Language processing interprets conversations, Q&As and search
Integrated Large Language Models orchestrate conversations
Integrated Large Language Models orchestrate conversations
- Speech recognition
- Text Analysis
- Translations
Engage
Employees, customers and digital services interact with Expert Digital Assistants
A library of pre-defined knowledge accelerates adoption
Digital Assistants can be integrated into collaboration tools for ease of use
Improve
Developers and process owners ensure workflows are accurate and work as intended through a feedback loop
When answers are not available Digital Assistants leverage Subject Matter Experts to build knowledge
Knowledge Responders and Knowledge Creators act as influencers to build a network of knowledge unique to the business
A knowledge sharing culture
Digital Assistants can prompt the user with follow-up actions. This massively reduces the process of mundane tasks for staff as documents/ reports can be automatically created. Here are just a few potential use cases for your business.
Increased knowledge and know how for everyone
Expert Q&A
Get answers to your users without burdening human resource
Curate knowledge
Verbalise your experts know-how
Ask the crowd
Crowdsource to collaborate with colleagues across the business
Increase resilience of service
Incidents
Report incidents and utilise knowledge for instant fixes
Diagnose
Orchestrate knowledge and know how to provide continually improving content
Request
Submit requests, communicate with approvers and provide status updates
Intelligent automation to generate content
Request
Users initiate an interaction with a Q&A
Generate
An answer is given and the user is prompted with follow up actions
Publish
Content is generated and can be shared with others
Understand users interactions and avoid bias
Interview
Target audience understood through an interactive Q&A
Create
Combine knowledge with answers to create new findings
Publish
Publish the results as new knowledge articles
Tenjin Resources
Biomni is built on trust
We have over 20 years experience within the digital self-service market. We have built success across a range of industries with customers all over the world.
Source: 2022 Gartner Digital Worker Survey779656_C
*4734-4802; All Digital Workers excluding Not sure/Not applicable
Source-Gartner® Digital Worker Survey. What Workers Want: Top 10 Insights from the Digital Worker Experience Survey, April 6, 2023.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Where your
Start utilising your existing knowledge and know how today to create better experiences for staff and customers.
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