Virtualisation has revolutionised the datacenter and many IT organisations have selected VMware’s industry leading solutions built on VMware vSphere and vCloud as their preferred platform. Service Providers are now armed with an agile platform that can be quickly aligned to changing business and IT needs and can dramatically improve the availability and typical provisioning times being reduced from weeks to hours.
However, realising these productivity and cost gains can be difficult to achieve if the business ‘consumer’ doesn’t know where or how to consume these services easily, or worse still, if they don’t even know that you provide these services at all. Your customers will very quickly find these services elsewhere and ultimately consume an external, non-supported Cloud service and expect you to support it. The net result is even more complexity, more non-standard IT services and increased support costs.