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Tenjin Enterprise has been designed as a low code alternative to the mega vendor bot framework. By rapidly deploying Virtual Assistants, you can help users find information through self-service. Being able to readily access business information and making it easy to consume, brings benefits to employees, customers and to the business itself.
Today’s digital workplace spans buildings, cultures, demographics and now employees’ homes
Attitudes and appetites for IT self-service vary greatly meaning that no single tactic is guaranteed to be successful
Enterprise IT must provide a ‘pick and mix’ approach for employees to access business information and services, letting them choose what works for them
A Millennial employee will likely want to handle everything through their phone, while a Boomer co-worker may prefer a web-portal interface.
Both are business consumers, seeking the same outcome but have different interpretations of what self-services means to them. Serving this broad spectrum can be a real challenge for Enterprise IT.
Successfully doing so has tangible cost reduction benefits. As Gartner Research shows, the average IT service desk cost per agent-handled contact is $15.11. Employee productivity gains that can only bring positives for all concerned.
Built to handle AI-driven natural-language processing interactions, Tenjin streamlines access to common business services like knowledge, resetting passwords and escalating support requests. Tenjin extends this usability to traditional web-portal experiences for more in-depth interactions, so every business consumer is supported.
Tenjin is built upon over 20 years of IT self-service heritage, across a multitude of user touchpoints and experiences so your employees will always have the power of your information in their hands.
Next generation service catalogue
Implement governance, standards and auditability to your service delivery
Federate & aggregate
Build modular, customer-orientated, bite-sized chunks of knowledge from multiple, disparate sources
Serve up the right content to the right audience
Target specific persona/roles and deliver the right content to the right audience, across multiple access channels and touchpoints
Build forms that capture what you need to
Easily design forms for specific uses, capture the correct information and gain approvals
Integrate and automate
Integrate your ITSM, Cloud, and any other system, with ease and design powerful business process workflows to automate service delivery of business services
Improve productivity and efficiency
Faster and easier access to IT services drives up productivity, improves efficiency and removes bottlenecks
Tenjin Advanced, an evolution of Front Office, is in a unique place to help you solve this challenge.
Ask Tenjin