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Expand your communication with Tenjin MSP

In a challenging economic market customer loyalty has never been more important. Tenjin MSP looks to help your customers reach their goals quickly and more effectively. Tenjin MSP helps you beat the competition and prove your customers investment is worthwhile.

See how Tenjin MSP can help you to help your customers and stay relevant during a period of downturn.

Help customers reach their business potential with Tenjin MSP

Virtual Assistants are perfectly suited for remote working
Increase customer loyalty and investment
White-labelling helps to increase engagement and loyalty
Provide integrated self-service with the likes of webchats and Teams

Key challenges

Today’s digital workplace spans buildings, cultures, demographics and now employees’ homes
Attitudes and appetites for IT self-service vary greatly meaning that no single tactic is guaranteed to be successful
Service Providers must deliver a ‘pick and mix’ approach allowing customers to access business information and services, in a way that works for them

Gartner research shows…

The average organisation spends 27% of its IT budget on outsourcing

IT spending is predicted to fall in 2020 by 7%

Self-service has become a way of life. From supermarket checkouts, car subscription services to the way we order our morning coffee; it’s all about information when we want it. So why should it be any different in the workplace?

Today’s digital workplace is full of business consumers who expect the same level of self-service in their work-lives but are struggling to find resources that work for them. Tenjin MSP can help Service Providers like you meet these needs.

Built to handle AI-driven natural-language processing interactions, Tenjin MSP streamlines access to common business services like knowledge, resetting passwords and escalating support requests. Tenjin MSP extends this usability to traditional web-portal experiences for more in-depth interactions, so every business consumer is supported.

Tenjin MSP is built upon over 20 years of IT self-service heritage, across a multitude of user touchpoints and experiences so your customers will always have the power of your information in their hands.

Tenjin MSP can help you implement consumer-like self-service for your customers

NEXT GENERATION SERVICE CATALOGUE
Implement governance, standards and auditability to your service delivery
RIGHT CONTENT TO THE RIGHT AUDIENCE
Target specific persona/roles and deliver the right content to the right audience, across multiple access channels and touchpoints
INTEGRATE AND AUTOMATE
Integrate your ITSM, Cloud, and any other system, with ease and design powerful business process workflows to automate service delivery of business services

FEDERATE & AGGREGATE
Build modular, customer-orientated, bite-sized chunks of knowledge from multiple, disparate sources
BUILD FORMS THAT CAPTURE WHAT YOU NEED TO
Easily design forms for specific uses, capture the correct information and gain approvals
IMPROVE PRODUCTIVITY AND EFFICIENCY
Faster and easier access to IT services drives up productivity, improves efficiency and removes bottlenecks