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Tenjin

Expand your communication with Tenjin MSP

In a challenging economic market customer loyalty has never been more important. Tenjin MSP looks to help your customers reach their goals quickly and more effectively. Tenjin MSP helps you beat the competition and prove your customers investment is worthwhile.

See how Tenjin MSP can help you to help your customers and stay relevant during a period of downturn.

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Help customers reach their business potential with Tenjin MSP

  • Virtual Assistants are perfectly suited for remote working

  • Increase customer loyalty and investment

  • White-labelling helps to increase engagement and loyalty

  • Provide integrated self-service with the likes of webchats and Teams

Key challenges

  • Today’s digital workplace spans buildings, cultures, demographics and now employees’ homes

  • Attitudes and appetites for IT self-service vary greatly meaning that no single tactic is guaranteed to be successful

  • Service Providers must deliver a ‘pick and mix’ approach allowing customers to access business information and services, in a way that works for them

Gartner research shows…

The average organisation spends 27% of its IT budget on outsourcing

IT spending is predicted to fall in 2020 by 7%

Self-service has become a way of life. From supermarket checkouts, car subscription services to the way we order our morning coffee; it’s all about information when we want it. So why should it be any different in the workplace?

Today’s digital workplace is full of business consumers who expect the same level of self-service in their work-lives but are struggling to find resources that work for them. Tenjin MSP can help Service Providers like you meet these needs.

Built to handle AI-driven natural-language processing interactions, Tenjin MSP streamlines access to common business services like knowledge, resetting passwords and escalating support requests. Tenjin MSP extends this usability to traditional web-portal experiences for more in-depth interactions, so every business consumer is supported.

Tenjin MSP is built upon over 20 years of IT self-service heritage, across a multitude of user touchpoints and experiences so your customers will always have the power of your information in their hands.

Tenjin MSP can help you implement consumer-like self-service for your customers
  • NEXT GENERATION SERVICE CATALOGUE
    Implement governance, standards and auditability to your service delivery

  • RIGHT CONTENT TO THE RIGHT AUDIENCE
    Target specific persona/roles and deliver the right content to the right audience, across multiple access channels and touchpoints

  • INTEGRATE AND AUTOMATE
    Integrate your ITSM, Cloud, and any other system, with ease and design powerful business process workflows to automate service delivery of business services

  • FEDERATE & AGGREGATE
    Build modular, customer-orientated, bite-sized chunks of knowledge from multiple, disparate sources

  • BUILD FORMS THAT CAPTURE WHAT YOU NEED TO
    Easily design forms for specific uses, capture the correct information and gain approvals

  • IMPROVE PRODUCTIVITY AND EFFICIENCY
    Faster and easier access to IT services drives up productivity, improves efficiency and removes bottlenecks

Tenjin Advanced, an evolution of Front Office, is in a unique place to help you solve this challenge.

Engage your customers and increase productivity today!

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See how Tenjin can improve the flow of information in your business

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    London H.Q

    • Biomni Ltd,
      Aldwych House 71-91
      Aldwych,
      London,
      WC2B 4HN.
    • Tel: +44 (0)20 7557 4200
    • Email: info@biomni.com

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      Anaheim,
      CA,
      92806
    • Tel: +1 949 207 3260
    • Email: info@biomni.com
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