» Self-service backup and restore services

» Multi-tenant NetBackup environments

» Launch Backup as a Service

» Integrate NetBackup

» Automate backup and restore processes

» On-demand reporting and access to information

» Role-based access

Data protection is vital for business success but equally a huge overhead for the IT department or IT Service Provider. The business can rest assured that a hardware/network outage or user error will not result in the loss of their important data however the process of actual file retrieval can often be disparate, and time and labor intensive. Customers (and end-users) are very reliant on their Service Provider and administrators to action a restore and, with Service Providers handling huge volumes of such requests, the turn around can be days if not weeks. This process leads to significant business latency, meaning that the business cannot function in a ‘business as usual’ state and has a negative impact on business productivity.

Cloud and Virtualisation has revolutionised the consumption of IT services. A customer can raise an order and then have access to new servers, applications and IT services within a few minutes. IaaS (Infrastructure as a Service) has brought huge productivity gains to customers and they soon forget those dark days when it took weeks (or even months) to gain access to a new server.

However there has been some inevitable trade-offs. For all the positives, like the IT agility, speed to market gains and flexibility; there are of course negatives. The primary compromise of having ‘off-site’ virtual assets is that you cannot ‘wrap’ your Cloud/Virtualised IT Services with traditional enhancements or value-adds; you need a new approach.

Back-ups of Private Cloud and Virtual environments is not optional, your customers are demanding that you, as the chosen Service Provider, must provide them with a suitable Backup and Recovery solution for their vital IaaS and Private Clouds.

Veritas have partnered with Biomni to offer an integrated solution that couples Veritas’s industry leading NetBackup solution (v7.6 with new management and automation features for VMware’s vCloud Director and vCenter) with Biomni’s XaaS, IT Self-Service platform, named Front Office. The net result is BaaS, Backup as a Service, a Multi-tenanted Backup and Recovery solution where customers and end-users can self-serve their Backup requirements, on-demand.

“Front Office for Veritas integrates with a variety of fulfillment tools and software solutions from a number of vendors. Additionally, they have a strong integration point to Symantec, demonstrated in their Front Office for Veritas version of their IT Service Catalog product.”

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Gartner’s IT Service Catalog Critical Capabilitites resport – Jeff Brooks, Gartner

Self Service for

  • Clientless backup and restore
  • Individual file and folder restore
  • Multi-tenant, allowing different organisations to request NetBackup services through one portal
  • Transparency of what and how owned infrastructure is protected

 

 

 

 

 

Self-service backup and restore services

Self-service backup and restore services that can be initiated by end customers themselves, or by more generalist IT staff via a dedicated portal experience. Users do not need to have any technical knowledge of NetBackup or associated consoles as we abstract the user experience away from these technical tools into a ‘business ready’ portal.

Multi-tenant NetBackup environments

Multi-tenant NetBackup environments to support a shared service model, maximise and leverage your investment, reduce complexity and achieve fast return of investment.

Launch Backup as a Service

Launch Backup as a Service via the proven stability of Veritas’s NetBackup platform and Biomni’s agile IT as a Service layer.

Automate backup and restore processes

Automate backup and restore processes and enable your IT administrators to focus on other higher priorities rather than fulfilling repeatable manual tasks. Equally automation will provide end-users with quicker access to services and make them more productive and contribute more to the overall business.

On-demand reporting and access to information

On-demand reporting and access to information empowers your customers to understand their backup data consumption, identify anomalies, potential treats and charging data. Front Office for NetBackup integrates with Veritas OpsCenter and many other leading reporting tools to help deliver IT as a Service.

Role-based access

Role-based access and support of user authentication via multiple Active Directory/LDAP connections helps integrate your Backup and Recovery services into wider initiatives and smarter delegation of tasks.

Integrate NetBackup

Integrate NetBackup with other platforms, systems and process to deliver bundled services and increased revenues from your customers. Biomni’s rich integration and partner strategy make service aggregation simple and rapid. E.g. enable your customers to self-provision Cloud infrastructure and protection it within the same process.

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