The burden of processing incidents and requests traditionally requires a large volume of Service Desk initiated calls to the user in order to simply capture or confirm eventual closure, let alone satisfaction.

This is a simple yet typically costly activity that could and should be automated.

Automated Voice Messaging technology can help. Automated Voice Messaging (AVM) is a proven and increasingly affordable solution that can automate repetitive telephone contact activities. Simulated speech technologies have improved substantially during recent years and now provide a level of quality and scalability that has proven itself primarily in the “business to consumer” call centre segment. CLICK HERE TO READ MORE