Biomni’s request-management products help your business work better. Here’s how:

Process Improvements

Directa and Connecta provide complete visibility to your request management process. Every request is tracked and measured with comprehensive SLA management helping you identify problem spots anywhere in the fulfillment chain.

Reduced Costs

Biomni products put an end to unauthorized purchases before they happen. Directa allows you to create a standardized catalog of authorized products and services. Connecta can enforce the check of available internal inventory to prevent unnecessary purchases.

Greater Productivity

End-users go to one site to request all of their product and service needs – and can easily track their requests without calling the service desk. The service desk is freed from the burden of manually managing requests that fall outside of the ITIL service support processes. What’s more, it’s easy to configure  Directa and Connecta without requiring programming skills.

Control Point Management

Biomni’s flexible and adaptable process library lets you define your compliance control points into all request fulfillment processes.  Financial controls, asset management, licensing, security requirements – all can be easily integrated into your request-management system.

Improve Customer Satisfaction

Biomni products let your company give employees the same experience they already enjoy in today’s online retail world. End-users will find it easy to use Directa to make self-service requests and track progress without requiring calls to the service desk. Add VoicExcel for automated quality assurance, and get a cost-beneficial way to raise the service level even higher.