Biomni.com | Biomni Service Catalog with Altiris CMDB and Symantec Workflow

The Biomni Service Catalog solution provides a fully featured front office for users and customers wishing to both understand IT service offerings available to them and to raise requests against those services.

The solution is integrated to the Altiris CMDB and Symantec Workflow for request fulfillment. The suite of adaptors gives users self-service access to a broad range of requests with deep context to the current asset estate and the benefit of a high degree of fulfillment automation.

The solution provides an intuitive, consolidated, and easy to configure front office “bolt on” to the automated request fulfillment capabilities of Workflow Solution.

Key Features

Fast and effective management of services

Users can manage the full lifecycle of any business or technical service alongside associated Service Requests to ITIL v3 best practice. Service owners can create and manage their available services within a Service Portfolio before publishing to targeted business units and user groups within the Service Catalog.

A single intuitive interface for all service offerings

Present services in a visually appealing shopping context for your customers. Access to service categories based on role, location or department can be easily configured to help reduce complexity and enhance user experience.

Configure forms easily

‘Point and click’ configuration puts functionally rich request form design into the hands of service owners and not technicians.

Seamless Symantec Workflow Solution and Service Desk integration

The Symantec Workflow solution provides process automation across the full Symantec end point and service management suite and beyond.

Business approval

Optional approval routing functionality allowing any service request to be quickly configured to route to the necessary approvers before entering fulfillment workflow. Support for reminders and escalations, financial authorization levels, organizational hierarchies and parallel activities, ensures that requests are signed off efficiently for greater cost effectiveness.

Flexible and dynamic asset integration

Any request can be configured to link dynamically to a filtered list of assets for selection. Flexible filter options ensure only suitable assets are presented within the context of the request being raised or approved.

Adding control and automation to employee software requests

Automate self-service software delivery whilst providing the necessary control to ensure license parameters are not breached and correct authorisation is received when required.

Maintain full control of vendor catalogs

Third party vendor Catalogs can be presented to users either directly in their native format or embedded within pre-approved bundles and service packages.

Key Benefits

ITIL v3 best practice management and presentation of all service offerings

Focus on the business view into IT with a dedicated front office allowing the entire lifecycle of services to be managed

Increased provisioning efficiency through maximum Request Fulfillment automation

Seamless integration to Workflow Solution significantly reduces manual activities and service delivery costs

Increased customer satisfaction with an intuitive self service front office

The solution defines service entitlement and sets expectations of service delivery parameters, reducing queries and improving customer satisfaction

Improves agility to respond to changing customer needs

Rapid point and click configuration keeps the cost of change low whilst catering for changing customer requirements more rapidly