Although the wide adoption of the ITIL service management framework has provided a valuable benchmark and reference for organizing service support disciplines, it and various enabling technologies have been “inwardly focused” on how IT supports the business, and aimed mostly at IT users. The recent ITIL V3 update provides a welcomed shift in emphasis, with service management being viewed from the perspective of business needs rather than the infrastructure IT supports. As a result, ITIL V3 now distinguishes Request Management as a process in its own right, as a means to achieve improved business alignment.
The Biomni Request Management solution presents your orderable Service Catalogue to users for self-service requisitioning whilst ensuring maximum automation throughout approval and fulfilment workflow. Its inherent flexibility and “online” configuration lends itself to a multitude of service request scenarios that encompass acquisition of new assets, access changes and complex new employee start requests.