Service Catalog
With constant business demand for new services, IT must deliver and support an ever-increasing range of physical and virtual infrastructure. With resources constrained by tighter budgets, the only solution is to manage this demand more effectively. Providing a Service Catalog has emerged as one of the most proven vehicles to meet this challenge.
A Service Catalog Management process with an actionable Service Catalog at its heart can address many common IT challenges such as…
Inefficient Service Delivery
When a user request is either incomplete or incorrect it needs to be returned and the process restarted at great expense. If you instead publish IT workflow using a forms-driven actionable Service Catalog you can standardize the collection of data, drive further approval and provisioning automation, and thereby increase efficiency, quality, and transparency.
Uncertain Expectations
When service expectations are ill-defined, customer satisfaction in IT is diminished. Just as a menu establishes expectations when you go to a restaurant, the Service Catalog presents the user with a framework to get needed goods and services. Clearly setting out expectations also reduces costly over delivery.
Waiting for IT
Users waste time waiting for IT to do something for them; IT wastes time waiting for other IT operations teams to carry out related tasks. Reducing the wait times during service provisioning represents a huge opportunity to improve both efficiency and quality. One of the most dramatic improvements realized from a Service Catalog initiative is reduction of inevitable wait times that result from a disconnected IT “back office” and business “front office”. This improvement alone is often sufficient to justify the Service Catalog project.
Managing Demand
Many IT organizations stockpile an inventory of commodity IT products “just in case.” The best way to reduce inventory is to forecast demand accurately. Having a single portal for customers and users to request services provides a reliable source for understanding and better projecting demand. A Service Catalog can dramatically save costs through inventory reduction.
Doing More With Less
IT teams waste time carrying out repetitive often mundane tasks. An actionable Service Catalog with request fulfillment automates repetitive activity – thereby freeing valuable IT resources – as well as delivering improved consistency and service quality.
Biomni Front Office Can Help
Front Office from Biomni has been forged from the requirements of leading IT Service Providers for over a decade. It gives IT organizations the ability to radically change how they interact with their consumers, whilst reducing provisioning costs and improving customer satisfaction.
Biomni’s vision of an end-to-end control system for service fulfillment precisely matches Unisys’ imperative to deliver the industry’s best, most comprehensive and cost-effective request management and provisioning solution to our clients. - Peter Hady, Program Director, Infrastructure Managed Services, Unisys
Whether your primary focus is on the business user and the orderable service catalog, or the non-orderable business service catalog and its technical service underpinnings, Biomni’s end-to-end approach makes it easy to implement a comprehensive but easily managed Service Catalog within your organization.
Sign up for a demonstration or free trial today and see how Front Office can deliver:
- A Service Porfolio and Catalog management platform allowing services to be maintained throughout a structured life cycle
- A Single intuitive interface for all service offerings with a familiar shopping cart and app store approach
- Flexible approval routing and request filfillment workflow
- Support for multiple languages within the same instance
- Easy integration via a wide selection of pre-built adapters and accelerators
- A large and growing service and request template library
