Request Management or Request Fulfillment as it’s also known, is not only the function that makes the biggest difference to your users’ lives – typically, it also makes the greatest impact on the ROI of any Service Catalog project. It achieves this by helping:
- improve customer satisfaction with an intuitive, consolidated self-service front office
- reduce costs and ‘wait times’ with automated request fulfillment
- enforce standards and eliminate maverick requesting with business approval routing rules
- drive service improvement through SLA measurement & reporting of Request Fulfillment activities.
Biomni offers a highly configurable, scalable request management software that can meet the needs of single organizations or large multi-client managed service providers. Many of the world’s largest IT Managed Service Providers have been using our market leading solutions for over ten years.
It would simply not be possible to accommodate the variance we experience between multiple customer organizations in different market segments and geographies without an effective “go between” that connects our customers into our service and product offerings. Biomni’s Request Management solution essentially provides our “storefront”, and does for our managed service offerings what CRM did for ERP platforms. – Simon Walsh, Managing Director, Computacenter Ltd