IT Self Service
If your IT Helpdesk teams hate wasting time with routine service requests, imagine how your users feel. To buy books from Amazon or songs from iTunes, they only need a single click – but to access the IT they need to do their job, they have to interrupt their working day with calls that always seem to take longer than they should.
Biomni’s Service Catalog and Request Management solution makes requesting IT services as easy as the best online retail shopping experiences. Whether it’s for workplace-related services such as access to applications, or data center-related services such as virtual server creation or cloud services subscriptions, Biomni provides an intuitive, flexible front office platform that enables you to:
- manage the entire lifecycle of your services from definition through fulfillment and measurement
- handle all requests in a consistent format suitable for standardization and automation through a single self service portal
- have all requests pre-approved by the business, saving time and effort for IT and business users
- improve user satisfaction with IT through greater transparency and better expectation management
- reduce inventory and resource planning costs through improved forecasting of demand
Implementing Biomni has enabled Steria to automate and standardize request processes which were manual and spread across multiple systems, improve efficiency by integrating requests into existing corporate systems and implement transparency of the request process for all users. - Duncan Stirling, Business Services Manager, Global Service Delivery, Steria
