Overview

As IT evolves from a supporting function to a business enabling function, it is critical that it provides its services from the business perspective. A key challenge for many organisations is to overcome the inefficiency and cost of requesting goods and services from multiple sources with conflicting procedures. ITIL V3 has recommended that an essential first stage to resolve this issue is to define standard services in an orderable Service Catalog, ensuring that IT resources are appropriately mapped to business needs rather than the infrastructure IT supports.

The Biomni orderable Service Catalog enables your business users to request and track a complete range of goods and services with ease and eliminates the confusion and costs that arise from different entry methods for different request types. IT benefits from reduced service costs because we automate the coordination of tasks that often span multiple systems and suppliers – allowing you to do more with less people. It also enables enforcement of your provisioning standards without requiring taxing and costly manual intervention. It enhances IT’s growing necessity to evolve as a service provider – establishing fulfilment expectations such as delivery timing with an assured service level and cost through a tailored portfolio of service offerings. For the user, the online catalog provides a simplified means for requesting authorized combinations of goods and services offered by multiple suppliers – not just the internal IT organization.

Key Features

The Biomni orderable Service Catalog enables your business users to request and track a complete range of goods and services with ease and eliminates the confusion and costs that arise from different entry methods for different request types. IT benefits from reduced service costs because we automate the coordination of tasks that often span multiple systems and suppliers – allowing you to do more with less people. It also enables enforcement of your provisioning standards without requiring taxing and costly manual intervention. The key benefits Biomni’s Service Catalog provides are:

A single intuitive interface for all service offerings

The Biomni solution presents the customer with an intuitive browser based shopping experience containing all pre-approved and available goods and services appropriate to the individual, to maximise IT transparency and ultimately improve customer satisfaction. Request fulfilment progress can be tracked online allowing users to gain a better appreciation of the services IT provides. Access to categories of service offerings based on role, location, or department can be controlled to help reduce complexity.

Multi-vendor catalogs with cross-vendor bundled configurations

The Biomni solution supports the presentation of vendor catalogs either directly in their native format or embedded within pre-approved bundles and service packages. Where required, access to rich specification level detail allows authorised users to make the most appropriate provision decisions.

Service Design and Publication

New services can be rapidly designed and deployed for selective user visibility using Biomni’s intuitive online design features. Following step-by-step guides, non-technical users can quickly author new catalog content, forms, approval and fulfilment workflow, SLA’s and role access privileges. Biomni extensively uses a ‘data driven’ approach to configuration thereby reducing the technical complexity for Service Design Professionals.