Software Requests
Ordering new software.
Keep a firm grip on software installation requests with Biomni products.
A sales manager wants new presentation software.
Directa’s easy-to-configure catalog lets your company manage authorized software, as well as bundles, that employees may request.
Directa determines what approvals are needed and generates authorization workflow automatically.
Connecta brings the authorized request to your service desk.
Your SLA standards enforce control points (such as checking available licenses) as well as manage priority.
Connecta tasks can interface to other systems to answer:
Does this require a purchase?
Do we have this on hand?
Is there an unused copy installed somewhere else?
Connecta helps schedule the installation
SLA performance is automatically recorded and measured.
VoicExcel “calls” the sales manager to confirm satisfactory installation and measure customer satisfaction.
- System security – Catalog and control the authorized software that can be brought into your environment.
- Cost controls – Prevent un-necessary purchases before they happen.
