Other Change Requests
Making a change request
Assured control of authorized changes to your infrastructure with Biomni products
A project team wants a server upgrade. (let’s use something more substantial)
Directa’s easy-to-configure catalog presents authorized hardware that IT approves and supports.
Directa determines what approvals are needed and automatically generates approval workflow.
Connecta brings the authorized request to your service desk.
Your SLA standards enforce control points (such as checking available rack space in the data center) as well as manage installation priority.
The project team requestor can track the request status at any time.
Connecta provides the information to avoid unnecessary purchases.
Do we need to order this?
Connecta.SG integrates outside suppliers into your request-management process.
New equipment is automatically logged into the asset management database.
Connecta helps schedule the installation – a service ticket is dispatched to the service desk.
SLA performance is automatically recorded and measured.
VoicExcel connects with the project team leader to confirm the installation and measure satisfaction.
- Standardization – Control the equipment that can be brought into your environment.
- Control costs – Stop bad purchases before they happen.
- Easier compliance – Record and track new assets automatically
