Connecta

Connecta manages request fulfillment processes over a wide array of systems, people and suppliers.

Everything is covered.

Connecta unifies your entire request fulfillment processes.  Any type of fulfillment processs – for service, product, or a combination of  – can be managed across the organization and all collaborating entities.

Enjoy flexibility.

With Connecta, there is no need to adapt your processes.  Connecta provides for flexible mapping of your existing systems and processes to control the fulfillment of requests – and it doesn’t require programmers.

Stop the paper shuffle.

Connecta eliminates “swivel seat integration” by providing the over-arching integration of cross-functional “touch points” (people, systems, or suppliers) that often comprise the fulfillment of requests.  This means greater efficiency and productivity for the central service desk – less paperwork, more time delivering services.

Apply and enforce SLAs.

Connecta helps your organization meet expectations. You build your processes and then define one or more SLAs.  Connecta applies them automatically when the process initiates, and updates their status in real time.

Reduce compliance issues.

Connecta makes it easier demonstrate control of processes that are subject to regulatory compliance.  It provides the ability to define “control point” measurements and automatically collects crucial data necessary for operational audits.

Get transparency.

 Connecta lets you manage your request fulfillment processes end-to-end, even accounting for variance based on different geography, organization, and departments, etc.