Overview
|
Front Office Essentials |
Front Office Express |
Front Office Enterprise |
Front Office Service Provider |
|
Essentials |
Express |
Enterprise |
Service Provider |
| Service Designer Define and manage all your business and technical services, their pricing, options, and relationships, through a structured version controlled lifecycle |
Yes |
Yes |
Yes |
Yes |
| Service Publisher Publish your service offerings within a flexible category hierarchy to specific business user groups |
Yes |
Yes |
Yes |
Yes |
| Service Templates Take advantage of many sample services to jump start your Service Catalog project |
Yes |
Yes |
Yes |
Yes |
| Self Service Request Portal The intuitive role based shopping cart experience to empower business users to self-serve |
- |
Yes |
Yes |
Yes |
| Request Forms Quickly define and present intuitive request forms with rich presentation features |
- |
Yes |
Yes |
Yes |
| Service Items and Bundles Incorporate service and product items from internal and external suppliers and package into bundles for convenient requesting |
- |
Yes |
Yes |
Yes |
| Supplier ‘PunchOut’ Access supplier web shops from within Front Office, load the shopping cart and check out as if the catalog was local (built on commerce XML) |
- |
Yes |
Yes |
Yes |
| Approval Routing Route requests through appropriate approvers based on multiple request attributes and organizational structures |
- |
Yes |
Yes |
Yes |
| Request Templates Take advantage of many sample request templates for popular service request types |
- |
Yes |
Yes |
Yes |
| Fulfillment Workflow Orchestrate and automate request fulfillment across multiple parties and systems |
- |
- |
Yes |
Yes |
| Measurement & SLA Define delivery performance metrics for automatic measurement and notification |
- |
- |
Yes |
Yes |
| ReportingReport on all aspects of service demand, charging and performance through an extensible reporting module |
- |
- |
Yes |
Yes |
| Multi-clientDefine one Service Catalog and publish to many – maintain standards whilst catering for client exceptions. |
- |
- |
- |
Yes |
View our pricing table
