Overview
The Biomni Service Catalog and Request Management solution is available in four editions.
Front Office Essentials is the free entry level edition to the Front Office suite and provides foundation Service Portfolio/Catalog management and publishing functionality.
Front Office Express adds self service functionality with request forms and approval routing delivering a fully actionable Service Catalog.
Front Office Enterprise adds full request fulfilment and SLA functionality, allowing requests to be orchestrated across multiple fulfilment systems and teams following approval. Service delivery performance metrics can be defined, measured and reported through traffic light icons and notifications.
Front Office Service Provider adds multi-client support, both via a shared services console that includes a client dashboard, and a reusable process and SLA library that allows standards to be defined once before being applied to multiple clients.
| Front Office Essentials | Front Office Express | Front Office Enterprise | |
|---|---|---|---|
| Essentials | Express | Enterprise | |
| Service Designer Define and manage all your business and technical services, their pricing, options, and relationships, through a structured version controlled lifecycle | Yes | Yes | Yes |
| Service Publisher Publish your service offerings within a flexible category hierarchy to specific business user groups | Yes | Yes | Yes |
| Service Samples Take advantage of many sample services to jump start your Service Catalog project | Yes | Yes | Yes |
| Self Service Request Portal The intuitive role based shopping cart experience to empower business users to self-serve | - | Yes | Yes |
| Request Forms Quickly define and present intuitive request forms with rich presentation features | - | Yes | Yes |
| Service Items and Bundles Incorporate service and product items from internal and external suppliers and package into bundles for convenient requesting | - | Yes | Yes |
| Supplier ‘PunchOut’ Access supplier web shops from within Front Office, load the shopping cart and check out as if the catalog was local (built on commerce XML) | - | Yes | Yes |
| Approval Routing Route requests through appropriate approvers based on multiple request attributes and organizational structures | - | Yes | Yes |
| Request Templates Take advantage of many sample request templates for popular service request types | - | Yes | Yes |
| Fulfillment Workflow Orchestrate and automate request fulfillment across multiple parties and systems | - | - | Yes |
| Measurement & SLA Define delivery performance metrics for automatic measurement and notification | - | - | Yes |
| Reporting Report on all aspects of service demand, charging and performance through an extensible reporting module | - | - | Yes |
