Front Office Extensions
Front Office Extensions are the vital glue that binds your Service Catalog solution to your IT operations and business systems. Ranging from certified integration adaptors to Service Catalog templates that provides you with a proven structure for your service descriptions and request forms, Biomni have the right ‘extension’ to ensure that your Service Catalog is delivering true business value to your organization.
As a result of deploying hundreds of production Service Catalog solutions globally Biomni has accumulated a vast library of Front Office Extensions that include:
Active Directory
Front Office integrates to Active Directory (AD) in two ways. Firstly to streamline user & group management and authentication at Front Office, and secondly to automate AD changes such as group membership and user provisioning via requests raised at Front Office.
Front Office maintains it’s own database of authorized users, their roles and preferences. The Active Directory adapters provide seamless integration into Active Directory for user authentication, active user synchronization and the mapping groups and roles. Support for multiple AD sources and organizational unit filtering ensures zero touch maintenance once configured.
The fulfillment of many requests can be automated through the update of the AD groups memberships e.g. a users access to network resources. The Biomni AD adapters allow inclusion of such automated tasks within the wider fulfillment process and can, if required, go as far as automating the whole provisioning, reprovisioning, and deprovisioning of user accounts.
Symantec IT Management Suite
A set of adapters to the Symantec IT Management Suite are bundled as part of our Front Office for Symantec™ offering. These provide deep integration to the CMDB, Software management, Netbackup and Workflow solutions.
Rackspace
Biomni’s adapters for Rackspace provide automated fulfillment of private and public cloud service requests. Cloud related service offerings published to the Biomni Service Catalog can initiate deployment and management of virtual servers from pre-defined templates.
Read more about our integration to Rackspace.
VMWare
Biomni is a member of the VMware Technology Alliance Partner(TAP) program. This program helps technology vendors like Biomni integrate their products with VMware virtualization software and deliver timely, joint solutions to mutual customers. Adapters are now available for the automated provisioning and deprovisioning of virtual servers from a Front Office request.
Amazon Web Services (AWS)
Biomni is a member of the Amazon Web Services (AWS) Solution Providers Program andprovides an integrated Cloud Service Catalog solution for the publication, request, and automated delivery of AWS residing applications and infrastructure.
To view Biomni’s Directory listing, please click here https://aws.amazon.com/solution-providers/isv/biomni
Quest Active Roles Server (ARS)
Biomni partner Quest and have integrated to their ARS product to allow requests raised in Front Office to automate changes in user directory services, most commonly but not restricted to Microsoft Active Directory. The adapter provides full add, edit, delete capabilities over all directory objects applying policies defined at ARS in process (i.e. as if the changes were manually made via the ARS console).
The adapter integrates via the SPML (Service Provisioning Markup Language) web service interface of Quest ARS.
iWave Software
Biomni partner iWave Software and have integrated to their iWave Orchestrator product. This provides seamless integration from Biomni into over fifty ITSM products (click here for a full listing) to automate such actions as:
- Creation of new virtual servers
- Assignment of storage services
- Creation, update and closing of service desk incidents
- Creation and update of CI’s in a CMDB
Additional Adapters
The following adapters are freely available from the Biomni community to all Front Office customers:
BMC Atrium Orchestrator
Request fulfillment adapter for all request types.
Service Now
Allowing the creation and update of Service Now incidents from a Front Office request.
Widget for the display of incidents on the Front Office ‘Quick Links’ panel.
Office 365
Allowing the automated provisioning and deprovisioning of Office 365 users from a Front Office request.
Cloud Stack
Providing automated provisioning of infrastructure via the Cloud Stack API.
IBM SmartCloud
Providing automated provisioning of infrastructure via the IBM SmartCloud API.
Openstack
Providing automated provisioning of infrastructure via the Openstack API.
Custom Adapters
Biomni have extensive experience integrating to customer systems to provide highly cost effective resilient and scalable enterprise solutions. The list below details some of the systems we have integrated to and have:
- Microsoft System Center – Opalis
- Microsoft Application Virtualization
- BMC Remedy
- BMC Service Request Management
- HP ServiceCenter
- CA Unicenter
- SAP
- Oracle
- Asset Authority from Ventana Software
- Agresso Business World from Unit 4
- Aptos from B-Plan
Request Integration Wizard
The Request Integration Wizard provides is a useful easily configured utility to extract request data from Biomni in a number of formats.
Master Data
Master data includes user and organizational related data that’s typically mastered in a user directory, finance and HR system. Biomni Front Office can make use of the information to control functionality such as…
- Which service categories and services a user can view or request
- Which language and currency a user views the Service Catalog in
- What cost centers, divisions and groups a user belongs to
- What authorization rules are applied to requests
Biomni Front Office contains both manual and automated batch load interfaces for master data.
