Front Office Essentials
Front Office Essentials is the free entry level edition to the Front Office suite and provides foundation Service Portfolio/Catalog management and publishing functionality.
Choose this if you are starting your Services Catalog project and need a market leading, built for purpose content management system to help you define, manage and publish your service offerings to the business. Also choose this if you want to take your existing services definitions from spreadsheets, documents or custom web pages to the next level.
Service Portfolio & Catalog Management
Manage your services across multiple versions, within a structured change framework where modifications can be made and audited before release and publication.
Capture extensive service attributes that allow you to define all your business and technical service offerings, their pricing, service level options and interdependencies.
Market Your Services Clearly and Consistently
Present your service offerings clearly and concisely to designated business users and provide the essential information portal through which your value can be marketed.
Make use of the intuitive service designer to embed tables, images and links to supporting information.
Transparent Service Interdependencies
Manage service interdependencies more easily and display them more transparently.
The flexible service designer allows services to be published to multiple service categories and linked to other component and container services, allowing you to describe the most complex interdependency network.
Allow IT change management teams to understand more rapidly services dependencies when planning changes and give business users a full appreciation service packaging.
Service Templates
Take advantage of our extensive Service Catalogs experience. Front Office Essentials comes with out-of-the-box service templates to get your Service Catalog project up and running fast.
Templates incorporate service categories, services, and request forms. Service templates groups include:
- New employee start
- Employee leaver
- Computers and peripherals
- Software management
- Telecoms and email
- Application access
- Facilities access
- User account management
- Cloud & Datacenter provisioning including virtual servers and storage
Front Office Essentials is built on the Biomni Directa™ product.
