Transat choose Biomni for their integrated Service Catalog solution
Transat A.T. Inc. is an integrated international tour operator with more than 60 destination countries and that distributes products in over 50 countries. A holiday travel specialist, Transat operates mainly in Canada and Europe, as well as in the Caribbean, Mexico and the Mediterranean Basin. Montreal-based Transat is also active in air transportation, accommodation, destination services and distribution. (TSX: TRZ.B, TRZ.A)
The Transat North American IT organization provides centralized, bi-lingual management and support for a 5,500 strong North American workforce. As an IT organization looking to align itself more closely with the needs and objectives of the business, the team recognized that providing a consistent level of service and customer experience across this entire user community would be a high-value win.
The Transat team chose the Biomni™ Front Office solution for Symantec™ to provide a CMDB and Help Desk integrated Service Catalog for some 5,500 users in both French and English. The solution allows IT to create and publish service offerings to the business within the Service Catalog, and continually manage changes through version control. It also provides point-and-click configuration for the way services are requested, approved and fulfilled, with maximum automation and minimum human involvement.
Click here to view the full Transat case study.
