Front Office Essentials Now Available
Biomni, a leading global supplier of Service Catalog and Request Management systems, has launched Front Office Essentials – a Service Portfolio and Catalog publishing solution available to all new customers with no purchase license or ongoing support costs.
Front Office Essentials is not a trial or time-limited offer or Proof of Concept, but a permanent addition to Biomni’s proven Front Office Suite. It is designed to provide IT organizations with the fastest, easiest and lowest cost route to publishing their Technical and Business services via a PinkVERIFY™ certified tool, and managing the lifecycle of those services in response to changing business needs.
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Commenting on this pioneering zero-cost Service Catalog solution, Biomni’s Business Development Director Kesh Dhillon said “Front Office Essentials is a direct response to two major trends in our global marketplace: first, a move to a services-oriented model, supported by ITIL V3 processes, where IT organizations want to become more user-centric in their approach to Service Management; and second, a continuing squeeze on IT budgets, putting CIOs under increasing pressure to improve performance while simultaneously cutting costs.”
Front Office Essentials provides a foundation platform solution that includes the following features:
- On-line Service Catalog with unlimited user access
- Service Designer with extensive set of service templates and samples
- Service Lifecycle Manager
- Internationalized to support multi-language deployments
- All configuration within the product itself, so no coding required
With Front Office Essentials installed, IT organizations can easily ‘turn on’ other features from the Front Office suite as required. These additional features include:
- Employee self-service requesting
- Approval routing
- Automated request fulfillment
- Integration with Back Office systems
- e-Procurement capabilities
“Deploying a purpose-built Service Catalog is a high-value win for IT organizations looking to improve their relationship with the business,” said Kesh Dhillon. “Clearly defining the services that they offer to the business will help change the vital relationship that IT has with its end users from a supplier to a key business partner. Biomni is proud to be the first in the industry to help them achieve this big win with zero up-front investment and limitless potential for future expansion.”
