Five Easy Steps to Integrating Service Level Management with Service Request Management.

Wednesday, November 18, 2009 11:00 AM - 12:00 PM EST

You’ve recognized and understand the benefits of both a Service Level Management and Service Request Management strategy, but what are the key factors you should consider to maximize your cost effectiveness whilst increasing customer satisfaction?  Moreover, how can the two be combined effectively to ensure service requests from the business are appropriately and actively measured against expectations?

Join Oblicore and Biomni for this complimentary webinar to learn the five easy steps of how to effectively integrate your Service Level Management and Service Request Management operations to improve the performance of your IT service delivery. In addition, participants will learn:

• What to consider when implementing a Service Level Management strategy
• What to consider when implementing a Service Request Management strategy
• Ways to integrate Service Level Management and Service Request Management through a sound Service Portfolio and Service Catalogue Management strategy

We hope to see you there.

Click here to join