Five Easy Steps to Integrating Service Level Management with Service Request Management.

Wednesday, November 18, 2009 11:00 AM - 12:00 PM EST

You’ve recognized and understand the benefits of both a Service Level Management and Service Request Management strategy, but what are the key factors you should consider to maximize your cost effectiveness whilst increasing customer satisfaction?  Moreover, how can the two be combined effectively to ensure service requests from the business are appropriately and actively measured against expectations?

Join Oblicore and Biomni for this complimentary webinar to learn the five easy steps of how to effectively integrate your Service Level Management and Service Request Management operations to improve the performance of your IT service delivery. In addition, participants will learn:

• What to consider when implementing a Service Level Management strategy
• What to consider when implementing a Service Request Management strategy
• Ways to integrate Service Level Management and Service Request Management through a sound Service Portfolio and Service Catalogue Management strategy

We hope to see you there.

Click here to join

Oblicore, the leading provider of Service Level Management software, announced today that the company will be displaying an integrated IT Service Management solution at itSMF UK.  Working with Biomni, a leading provider of Enterprise Request Management and Service Catalogue technology, Oblicore will demonstrate a service management solution that integrates Service Portfolio Management, Service Catalog Management, Service Request Management and Service Level Management.

“Increasingly, Service Level Management has become a mission critical process within large organizations,” says Erik Hille, Director of Product Marketing for Oblicore, “This means that companies need both increasing levels of performance and interoperability.  With ITIL based projects simultaneously compelling these organizations to think about ‘services’ differently, this integrated solution establishes, for the first time, a framework where companies can simultaneously manage the utility and warranty of services that they offer to their internal and external customers.”

Users of the integrated solutions will benefit from the ability to:

·         Establish a portfolio of services for business users and individual requests

·         Make an active service catalog available

·         Leverage the service catalog to create service level agreements

·         Request “approved” services from the service request catalog

Companies interested in seeing the integrated solution should visit Biomni and Oblicore at Stand P42.