SMEXA is the definitive IT Service Management conference and exhibition in South Africa organised by itSMFsa in partnership with ITWeb.

www.smexa.co.za

]]> http://www.biomni.com/news/?feed=rss2&p=111 http://www.biomni.com/news/?p=107 http://www.biomni.com/news/?p=107#comments Wed, 21 Jul 2010 12:19:43 +0000 Andreas Antoniou http://www.biomni.com/news/?p=107 Biomni will be showcasing Directa v6 and the latest fully integrated Symantec Service Catalog solution at Vision in Barcelona on October 5th 2010.

Click here to register.

For more information visit http://www.biomni.com/symantec/

• A dedicated front office platform to manage the lifecycle of your service offerings to the business
• Maximize your existing investment with seamless integration to the Symantec CMDB, Workflow solution and ServiceDesk 7
• A user friendly, Amazon.com shopping experience

Join Biomni and Symantec for an introduction to this exciting joint proposition and learn how we can improve service delivery, reduce costs and increase customer satisfaction within your business.

Click here to register.

Symantec partner Biomni has developed the Biomni Service Catalog and Request Management Solution as an integrated ‘bolt on’ to the Altiris CMDB (Configuration Management Database) and Symantec Workflow solution. Having identified a strong need for additional functionality, Biomni’s solution addresses four key business challenges:

• Reducing defective service delivery – failure to deliver on time through incomplete or incorrect requests from users perpetuates inefficiency. Biomni’s forms-driven actionable Service Catalog ensures correctly formed requests enter the request fulfillment workflows, reducing variability and increasing reliability and accuracy of service delivery.

• Managing user expectations – where customer expectations are poorly-defined and opaque, satisfaction with IT is diminished. The Biomni Service Catalog defines service entitlement and sets expectations of service delivery parameters, reducing ad-hoc queries to IT and improving customer satisfaction.

• Reducing waiting times – unstructured requests remove the opportunity to standardize and automate processes, leading to costly delays. Correctly formed requests enable workflow automation and significantly reduce ‘wait times’ and service delivery costs.

• Improving the alignment of IT to business demand – inaccurate resource and inventory planning is costly. The Biomni Service Catalog generates demand history and can be used to more accurately forecast resource and inventory investments.
Quick and easy to configure, the Biomni Service Catalog solution provides users with an intuitive, visually appealing shopping experience for all available IT services.

Biomni Chief Executive Angus Gregory says: “We’ve ensured that the Service Catalog provides real benefits at every level. For business users it provides a personalized self-service shopping experience. Business customers can enjoy total transparency on the services being charged for, along with their costs and service levels. And it provides a complete IT front office for service owners, allowing new services to be configured in a Service Portfolio before being published into the Service Catalog, along with associated request forms, roles and approval rules.

With our seamless integration to the Symantec CMDB and Workflow Solution, customers are now able to benefit from extended request fulfillment automation across the Symantec EndpointManagement portfolio and beyond.”

-Ends-

Notes to Editors:
• Biomni is a silver sponsor of Symantec Vision 2010.
• See us at Symantec Vision 2010 on stand 18.
• Visit http://www.biomni.com/symantec/
• For more details, please contact: Kesh Dhillon, tel: +44 (0) 20 7557 4200 or email Kesh.Dhillon@biomni.com

About Biomni
Biomni is a leading provider of Service Catalog and Request Management solutions and an accredited Symantec™ Developer Partner. Biomni’s partnership with Symantec offers a unique Service Catalog capability to the Symantec™ Endpoint Management solution suite.

Biomni provide both the front office view into IT for the business, as well as the fulfilment and measurement capabilities that leverage existing IT systems, people and processes. Biomni supports an IT function’s growing necessity to evolve as a business service provider, and are strategically placed in the solution portfolios of leading global service providers and corporate enterprises.

For more information and to understand how Biomni can extend your Symantec investment, visit www.biomni.com/symantec

Pink Elephant is known for injecting fun themes into their program to create an interesting & energizing element to your overall conference experience.

PINK’s next conference theme is borrowed from The Beach Boys – IT Business Integration: Good Vibrations – to show you what it really takes to create good vibes, high energy & positive outcomes in all aspects of your continual service improvement initiatives.

Some IT organizations are able to successfully overcome many barriers to achieve meaningful results & prove themselves as strong contributors, while others don’t.

How do they do it? What’s the difference between those that do, & those & don’t, or can’t?

Attend Pink Elephant’s next annual conference – now in its 14th highly successful year – to learn about the key leadership, management, & business factors that make the difference. Come visit Biomni at the Exhibition Showcase and let us show you how to simply deploy a fully functional and orderable Service Catalogue into your existing architecture.

We look forward to seeing you there. Register today!

Wednesday, November 18, 2009 11:00 AM - 12:00 PM EST

You’ve recognized and understand the benefits of both a Service Level Management and Service Request Management strategy, but what are the key factors you should consider to maximize your cost effectiveness whilst increasing customer satisfaction?  Moreover, how can the two be combined effectively to ensure service requests from the business are appropriately and actively measured against expectations?

Join Oblicore and Biomni for this complimentary webinar to learn the five easy steps of how to effectively integrate your Service Level Management and Service Request Management operations to improve the performance of your IT service delivery. In addition, participants will learn:

• What to consider when implementing a Service Level Management strategy
• What to consider when implementing a Service Request Management strategy
• Ways to integrate Service Level Management and Service Request Management through a sound Service Portfolio and Service Catalogue Management strategy

We hope to see you there.

Click here to join

Oblicore, the leading provider of Service Level Management software, announced today that the company will be displaying an integrated IT Service Management solution at itSMF UK.  Working with Biomni, a leading provider of Enterprise Request Management and Service Catalogue technology, Oblicore will demonstrate a service management solution that integrates Service Portfolio Management, Service Catalog Management, Service Request Management and Service Level Management.

“Increasingly, Service Level Management has become a mission critical process within large organizations,” says Erik Hille, Director of Product Marketing for Oblicore, “This means that companies need both increasing levels of performance and interoperability.  With ITIL based projects simultaneously compelling these organizations to think about ‘services’ differently, this integrated solution establishes, for the first time, a framework where companies can simultaneously manage the utility and warranty of services that they offer to their internal and external customers.”

Users of the integrated solutions will benefit from the ability to:

·         Establish a portfolio of services for business users and individual requests

·         Make an active service catalog available

·         Leverage the service catalog to create service level agreements

·         Request “approved” services from the service request catalog

Companies interested in seeing the integrated solution should visit Biomni and Oblicore at Stand P42. 

According to Ingo Tuschardt, Quintica CEO, the partnership is strategic. “As an all encompassing Service Management solutions provider, the addition of these software solutions equips us to not only deliver the training, certification and processes associated with an ITIL-aligned technology environment, but also the tools to support that environment,” he explains.

Explaining the purpose of its Service Catalogue software, Angus Gregory, Biomni CEO, notes that as IT evolves from a supporting function to a business enabling function, it is critical that it provides its services from the business perspective. “Organisations face the challenge of inefficiency and high costs when requesting goods and services from multiple sources with conflicting procedures. ITIL V3 recommends the definition of standard services in an orderable Service Catalogue as a first step to address this issue,” he says.

The Biomni orderable Service Catalogue enables business users to request and track goods and services and eliminates confusion and costs that can arise from different entry methods for different request types. It also enables enforcement of provisioning standards without requiring manual intervention.

Meanwhile, explains Gregory, the Request Management suite enables business users to request authorised combinations of goods and services contained in the onlineService Catalogue. These goods and services may be offered by multiple sources of supply and not just the internal IT organisation. “In combination, these solutions provide business users with a self-service, single point of contact interface to not only raise service requests, but also retain visibility of authorisation and fulfilment processes.”

Dan van der Westhuizen, Quintica business development manager, says the decision to partner with Biomni was based on an identified need for Service Catalogue and Request Management tools. “Delivering ITIL-aligned service management starts with structuring services and mapping these to business needs, followed by the establishment of processes which guide service delivery. The Service Catalogue is an essential requirement which supports service structure, while Request Management provides a controlled environment to support smooth execution of all requests,” he says.

While it partners with other ISVs, Gregory says it is through consulting partners that the skills and services which are necessary to create ITSM solutions are added to its software products. “The value-add for the end user is enhanced; our software on its own provides the toolsets necessary to support ITIL V3-complaint IT organisations, while Quintica adds the process and training to achieve best practice IT services organisations.”

Gregory adds that Biomni also looks to its partners to forge a close relationship with clients which can be leveraged for product development and enhancement in response to user requirements. “In the short time we have worked together, Quintica has impressed with the depth and breadth of its ITIL V3 expertise, to the extent that we look forward to its influence in further developments of and enhancements to our software technologies,” he concludes.

About Quintica

The Quintica Group is a leading provider of best practice service management solutions in the Middle East and Africa. With offices in Johannesburg, Nairobi and Lagos (Africa) and in Dubai, UAE, Quintica enables enterprises to maintain their competitive edge in today’s dynamic market. Quintica sets the highest standards for implementation, integration, consultation and support services to its customers. This ensures that IT Service Management strategies are deployed productively and with maximum results while meeting business objectives. For more information about Quintica, please visit http://www.quintica.net

The Biomni solution enables business users to request authorized combinations of goods and services offered by multiple sources of supply, not just the internal IT organization. It provides business users with an intuitive self-service, single point of contact interface to not only raise requests, but also retain end-to-end visibility of resulting authorization and fulfillment processes. Integration with the Altiris Total Management Suite enables a broader range of automation through real-time integration with the Altiris CMDB and Workflow Solution.

“Biomni adds the much needed Front Office platform to our proven endpoint management capabilities”, said Steve Morton, Vice President Product Management and Strategy, Symantec. “Together, we provide a seamlessly integrated solution that offers immediate and compelling savings and vastly improved alignment of IT to the business”.

“Altiris provides excellent management of the provisioned environment where as we manage the business events and rules which precede provisioning – our partnership enables broader efficiencies and operational controls”, said Angus Gregory, CEO, Biomni. “In many cases, request authorization can be further automated if related data from the back office can be incorporated into the workflow. For example, when a user requests software from our service catalog, we embed a variety of contractual data from Altiris, such as available license quantities and the configuration of the target device. From this we can provide more extensive automation with approval workflow. The Altiris integration enables us to automate key control points – such as compliance checks – things that typically require manual intervention somewhere down the delivery chain, resulting in added delay and cost, or worse circumvented policies”.

About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help businesses and consumers secure and manage their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com.

About Biomni

Biomni, is the leading provider of Enterprise Request Management and Service Catalogue technology with over 15-years experience in the provision of solutions specifically for IT Service Providers. More information is available at www.biomni.com.