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London 2nd October 2006: Biomni, the leading enterprise Request Management solution provider, today announces that it has acquired VoicExcel, a specialist automated voice messaging and reminder services provider, from its parent company, BCH Digital.
Biomni’s take-over of VoicExcel, with its market-leading state of the art speech technologies, provides a new route to market and valued-added service for Biomni customers. These are large service organisations that have complex customer communication and request management processes. VoicExcel will continue to be a sold as a stand-alone service with its established customer base in the healthcare, leisure and corporate sectors.
Angus Gregory, CEO of Biomni, comments: “VoicExcel brings additional value to the core Biomni proposition. A number of our customers have immediately recognised the value that VoicExcel services provide. This means enhancing our Request Management platform, but also providing new automated voice applications.”
“VoicExcel technology is exciting because it is a logical fit to our existing Request Management solutions. Many of our customers have complex outbound communication challenges – especially when dealing with millions of end users per year. Automated voice services help to improve communication processes, speed-up incident closure and reduce revenue loss, because of factors such as missed appointments. As a hosted solution, organisations can quickly implement our voice services without expensive internal IT infrastructure costs,” states Angus Gregory.
