We know all about the value of the IT Service Catalog and the huge benefits that a successful project can deliver to the business, end-users and the IT organization. Not only will your Service Catalog provide a better level of customer service to your business users or customers but also help your IT organization transform into a service-orientated business partner.
However, there’s still much debate and general uncertainty around what a Service Catalog actually is, what it should contain and exactly what value it has to offer. Taking ITIL Service Catalog education and theory into a real-life practical adoption is often a huge barrier for many IT organizations, raising questions like:
“Where do you start, with a blank page or with Service Catalog templates?”
“What IT services do we offer to the business?”
“Who do I need to involve?”
“I get it but how do I ‘sell’ the vision internally?”
“I want an on-line Service Catalog tool how much will that cost!?!?”
“Surely brain surgery would be easier than this!?!?”
Don’t despair; it’s for these reasons that we launched Front Office Essentials, the only FREE OF CHARGE Service Catalog adoption program that guides you through to Service Catalog success.
Front Office Essentials is the free entry level edition to the Front Office suite and provides foundation Service Portfolio/Catalog management and publishing functionality. Choose this product if you are starting your Services Catalog initiative and need a market leading, built for purpose content management system to help you define, manage and publish your service offerings to the business.
Present your service offerings clearly and concisely to designated business users and provide the essential information portal through which your value can be marketed. Make use of the intuitive service designer to embed tables, images and links to supporting information.
Manage service interdependencies more easily and display them more transparently.
The flexible service designer allows services to be published to multiple service categories and linked to other component and container services, allowing you to describe the most complex interdependency network.
Allow IT change management teams to understand more rapidly services dependencies when planning changes and give business users a full appreciation service packaging.
Take advantage of our extensive Service Catalog experience. Front Office Essentials comes with out-of-the-box service templates to get your Service Catalog project up and running fast.
Templates incorporate service categories, services, and request forms. Service templates groups include:
Take your existing IT Service Catalog efforts from spreadsheets, documents or custom web pages and make these come to life into a market leading Service Catalog tool.
Front Office Essentials is the entry-level solution to the Front Office solution suite. It is of course upgradeable to other editions within the Front Office suite, providing you with enhanced Service Catalog features. Should your requirements change – you would only pay for the enhanced features at that point (instead of paying for stuff that you don’t need or use).
Find out about our pricing options with our upgradable software.