HP DISCOVER 13, LAS VEGAS, NV – June 13, 2013 –  Biomni, a recognized innovator in End-User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced a new premium service catalog, developed with HP, that is fully integrated with HP Service Manager and is designed to leverage clients’ existing and future investments in HP Software. This integration marks the first step towards realizing a vision in which end-users have access to services not only from IT but from all consumer-facing organizations of an enterprise. Biomni also announced the company has earned HP Enterprise Management Alliances Program (EMAP)Gold partner status as well as having become a member of HP Software’s Independent Software Vendor (ISV) Marketplace Referral Program (MRP). Front Office for HP will provide a single unified service catalog with total access to HP Software (on-premise and SaaS applications) and HP Cloud.

The new Front Office for HP platform is designed to quickly integrate with HP software and can be easily configured to provide a consistent IT Storefront.  Whether IT services are physical, virtual, Cloud-based, or mobile applications, Front Office for HP enables IT departments to provide consistency and governance in the consumption of their offerings. Biomni’s code-free platform can be configured to support most use cases within a matter of days, and most importantly, all the configuration & workflow is supportable.

“With Front Office for HP, HP can now provide its enterprise customers with the consumer-like experience that business users are expecting of their IT solutions,” said Angus Gregory, Chief Executive Officer, Biomni. “It is exciting to help HP build upon the strong heritage of HP Service Manager and other HP software applications. ”

Gregory added, “Front Office for HP helps IT on their journey of change & ensures that IT continues to evolve into a business enabling partner, rather than just an operational cost.”

With Front Office for HP, HP customers have access to:

• An improved self service experience to increase user adoption and productivity
• A consumer-like interface which enables an intuitive shopping experience
• An appstore experience that aligns well with a mobilized workforce

In addition, Front Office for HP:

• Is designed with the end-user in mind
• Supports service providers who have unique service catalog requirements
• Easily expands using an existing library of Biomni Front Office Suite connectors for many key non-HP software solutions typically incorporated in a self-service enterprise service catalog.

Availability and Pricing:

The new Front Office for HP is available immediately.  Contact your HP Account Manager for more information, including pricing.

Click here to view a demonstration of Front Office for HP now.

Join Angus Gregory of Biomni and Bryan Rhodes, Jason Short of Symantec for a 1 hour session on how Self Service can help you meet the challenge of increasing IT complexity and consumerisation (view session details).

If you get a chance to attend please drop by our stand where a number of us will be on hand to take you through our latest FrontOffice for Symantec™ features.

http://www.symantec.com/vision/welcome/?locid=las_vegas

The IT Skeptic and Biomni have joined forces to help organizations through this uncertainty and offer practical advice on Service Catalogue adoption. During this webcast Rob England (aka the IT Skeptic) and Angus Gregory (Founder and CEO of Biomni) will discuss:

• Service Catalogue fundamentals
• Technical vs. Business Service Catalogues
• Why ITIL is not necessarily right when it comes to real-life Service Catalogues
• Practical Service Catalogue adoption – from a good idea to a valued business tool

This webcast will also serve as the launch of a series of Service Catalogue group forum sessions where you can share ideas, ask questions and collaborate with ITSM/Service Catalogue experts.

Rob England, aka the IT Skeptic, is a leading independent IT commentator and consultant, blogger, coach, trainer, and published author. He is best known for his controversial website and alter-ego, The IT Skeptic. He has twenty years experience mapping business requirements to IT solutions, ten of them in service management. He has written many articles and papers, and several books. He is active in the itSMF (the professional body for ITIL) and a member of ACM, ISACA and the NZ Computer Society.

Angus Gregory is the founder and CEO of Biomni, the leaders in independent Service Catalogue software solutions.

HP’s industry level infrastructure allows for data and applications to be stored securely, delivered quickly and developed with ease. HP also includes an extensive SLA and customer support.

Biomni customers are now able to:

• Create, amend and delete cloud based infrastructure in minutes rather than days or weeks
• Publish standard infrastructure configurations in a consolidated enterprise Service Catalog
• Enable intuitive IT self-service for user across IT and business through a single, common Service Catalog portal
• Enforce a vital layer of compliance, auditability and business approval to the consumption of HP Cloud services
• Gain transparency on the demand for cloud based services
• Capture relevant consumption statistics for chargeback and usage based charging
• Bundle HP Cloud services with other IT products & services (Cloud, virtual or physical environments)
• Federate HP Cloud Services with other Public and Private Cloud solutions, and enable the business user/customer to select the best Cloud services that suits the business requirement (through a single interface).

Biomni’s latest Front Office version now supports additional Asian languages including Malaysian, Chinese, and Japanese.

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Speaking of the release, Andreas Antoniou, CTO at Biomni said, “Version 7.2 sees Front Office extend it’s muilti-lingual capabilities, better support mobile devices,  and most significantly enhance multi-client features for our Service Provider edition. We have also continued to invest in making Front Office intuitive and easily configured”.

Key enhancements for v7.2  include:

Multiple clients – one instance

Front Office version 7.2 provides enhanced multi-client features in support of our Service Provider edition.  A single Service Catalog can now be maintained, filtered and published to multiple clients within in a secure single instance of Front Office. Master request forms with associated approval routing and fulfillment workflow can be defined with client variations where required.

Front Office Service Provider

Mobile

Front Office Mobile

The new Front Office mobile site allows approvers to quickly and easily approve requests when away from their desks.

With support for all major mobile devices including Android, iOS, and Blackberry, Front office automatically detects the the client device capabilities and presents the most appropriate page set. Quick Links can be configured to display on the mobile home page, allowing access to such items as all Service Desk tickets associated with the current user.

Future versions will include additional Mobile features.

Language

Version 7.2 is now entirely Unicode compatible and has been additionally translated to Chinese(simplified), Japanese, Russian, and Malay. Other languages available are English UK/US, French, German, Spanish, Italian, Danish, Portuguese, Brazilian Portuguese, Hungarian, Finnish, Norwegian, Dutch and Swedish.

Please contact us for full details of version contents.

With the new Application Programming Interface (API) to Biomni’s independent, customer-focused service catalog, IT Departments easily and quickly optimize ServiceNow operations and provide a single point of contact for viewing and requesting new IT products and services. Biomni offers integration options to the most widely deployed ITSM suites, Cloud/Virtualization vendors, Systems Management products and Financial/Human Resources systems. The new ServiceNow API is immediately available through the Biomni community website which can be accessed here.

“To achieve Self-Service success, IT Departments must deliver a rich, intuitive online experience,” said Roy Illsley, principal analyst, Ovum. “Now is the time to challenge current IT thinking and propose new and different ways of doing business.”

Stop Defaulting to Incumbent Service Desk Tools

Biomni’s library of APIs enable IT Departments to achieve greater agility and provide recognizable business value with a rich, intuitive IT service catalog experience. An iTunes-like approach to Service Catalog delivery makes it easy for end-users to understand which IT services are available to them — based on their specific job role — and Biomni aids them in consuming those IT services in a non-technical way.

“Corporate IT customers are savvy consumers and expect an environment that can be easily understood when ordering software, hardware and services,” said Angus Gregory, Chief Executive Officer, Biomni. “There are many benefits for adopting a specialized Service Catalog from increasing self-service to defining and controlling what is offered. Service Desk tools are predominantly designed for an IT audience; the language used and the level of information and functions offered are not consumer-friendly.”

APIs help define global business
Biomni solutions go well beyond the orchestration of tasks and enhance the end-user’s experience in the front office — regardless of the back office IT system. A service-oriented approach offers organizations the most cost-effective, powerful, and easily configured dedicated Front Office solution for IT.

Other APIs from Biomni are available for:

• ITSM suite solutions: BMC, HP, CA, ServiceNow, Symantec
• Cloud/Virtualizations: VMware, Citrix, CloudStack, Amazon Web Services, Rackspace, Microsoft 365, IBM SmartCloud
• Systems Management: Symantec ITMS7.1, Microsoft SCCM, Qwest Software
• Financial/HR: SAP, Oracle, PeopleSoft

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